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1. What Type of Information Do We Collect?

We collect the following types of personal information from visitors to our website:

• Information you provide directly: This includes details such as your name, email address, billing address, shipping address, payment information (such as credit card details), and any communications you send to us.

• Automatically collected information: This includes the IP address used to connect your computer to the internet, device information, login details, purchase history, session data (such as page response times, length of visits to certain pages, and interaction information).

• Other information: We may collect comments, feedback, product reviews, recommendations, and other profile-related information.
   

2. How Do We Collect Information?

We collect personal information when you:

• Conduct a transaction on our website, such as making a purchase.

• Register for an account or subscribe to our newsletter.

• Contact us through forms on our website, via email, or other communication methods.

• Interact with our website, where we use software tools to collect session information automatically.
   

3. Why Do We Collect Personal Information?

We collect both non-personal and personal information for the following purposes:

• To provide and operate our services effectively.

• To offer customer assistance and technical support.

• To contact our visitors and users with general or personalized service-related notices and promotional messages.

• To create aggregated statistical data to improve our services and operations.

• To comply with applicable laws and regulations.

 

4. How Do We Store, Use, Share, and Disclose Personal Information?

Storage and Use:
Trio Essence Candles is operated by DSI Consulting, based in Belgium. We store your information securely and use it only for the purposes outlined in this policy, such as processing transactions, enhancing customer service, and communicating updates.

Third-Party Services:
We may share your data with third-party services to facilitate our operations (e.g., payment processors, website hosting). These third-party providers will have access to your personal information only as necessary to perform their functions and are obligated not to disclose or use it for other purposes.

Disclosure:
We will not sell or rent your personal information to third parties. We may disclose your information if required by law or to enforce our terms of service or protect the rights, property, or safety of our customers or others.
 

5. How Do We Communicate With You?

We may contact you via email, phone, text messages, or postal mail for purposes such as:

• Notifying you regarding your account.

• Troubleshooting problems.

• Collecting fees or monies owed.

• Sending updates about our products and promotions.

• Conducting surveys or questionnaires to improve our services.

If you no longer wish to receive communications, you can opt out at any time by contacting us or using the "unsubscribe" link in our emails.
 

6. How Do We Use Cookies and Other Tracking Tools?

Our website uses cookies and similar tracking technologies to:

• Enhance user experience and website functionality.

• Collect data about your usage of our website to improve services.

• Understand visitor interaction with our products and content.

Essential vs. Non-Essential Cookies:

• Essential cookies are necessary for the website to function and cannot be switched off. They include session identifiers, cart functionality, and security-related cookies.

• Non-essential cookies include those used for analytics, marketing, and advertising. We only place these cookies on your device with your consent.

Cookie Consent Banner:
In compliance with regulations like the GDPR, we display a cookie consent banner on our site to request your permission before placing non-essential cookies on your device. The banner content is customizable, and you can choose to accept or decline certain types of cookies.

Managing Cookies:
You can modify your cookie preferences at any time by adjusting your browser settings or by using the cookie consent options provided on our website. To learn more about specific cookies we use, please visit our Cookie Policy page or contact us at info@trio-essence.com.
 

7. How Can You Withdraw Your Consent?

If you want to withdraw your consent for data processing or wish to update or delete your personal information, please contact us at info@trio-essence.com. 

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You also have the option to opt out of targeted advertising by visiting the following sites:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://about.ads.microsoft.com/en-us/resources/policies/personalized-ads
   

8. Privacy Policy Updates

We reserve the right to update this privacy policy at any time. Changes will take effect immediately upon posting on our website. If we make material changes, we will notify you here, so you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
 

9. Data Privacy Regulations and Your Rights

9.1 Compliance with GDPR

If you are a resident of the European Union, you have the right to:

• Access the personal information we hold about you.

• Correct, update, or delete your personal information.

• Object to processing or request data portability.

• Withdraw your consent for data processing at any time.

9.2 Managing Your Consent Log

We keep an organized consent log to demonstrate compliance with data regulations. Consent collected through the Cookie Banner is automatically logged and can be accessed if needed.
 

10. Submitting Data Requests for Your Visitors

If you wish to access, correct, or delete personal information we have collected, you can submit data requests by contacting us at info@trio-essence.com. 

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11. Questions and Contact Information

If you have questions, concerns, or wish to access, correct, or delete any personal information we have about you, please contact us at info@trio-essence.com.